Cinderella Company retains the right to alter or adjust any terms outlined in the Terms of Service periodically and at its sole discretion, without prior notice. In the event of such changes, Cinderella Company will publish an updated version on the site, along with the revised date mentioned above. Any revisions or modifications to these Terms and Conditions will become effective upon the posting of the updated content.

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ILLNESS/PERSONAL EMERGENCIES:

In the event that one of our performers experiences an illness or a family/personal emergency, or if unforeseen circumstances arise, Cinderella Company is committed to the following:

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A. Immediate notification of the client will be provided.

B. Our office will make every effort to arrange a substitute performer. (Note: Singing performers may not always have a guaranteed replacement in the event of illness).

C. Should a replacement from Cinderella Company be unavailable, we will contact a minimum of four local companies on your behalf to secure a replacement performer.

D. If, despite our efforts, no other company is available, Cinderella Company regrettably may have to cancel your event.

E. In such cases, an immediate refund to your credit card will be processed and a make up visit will be offered at no cost to you.

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CHILD ILLNESS: If your child becomes unwell on the day of the event, we will not impose a cancellation fee and will make every effort to reschedule your event.

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ON ROUTE EMERGENCY: If our performer encounters an emergency while en route to your event, immediate notification will be provided. Depending on the nature and severity of the emergency, such as a car accident or car trouble, it may be unavoidable to cancel your visit. In such cases, your credit card will be promptly refunded and a make up visit will be offered at no cost to you.

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CANCELLING & RESCHEDULING

If an order is canceled within the first 48 hours of placement, a complete refund will be processed. In the period following the initial 48 hours but preceding the event, a cancellation fee of $50 will be deducted from the total deposit. Regrettably, cancellations made less than 48 hours before the event will only qualify for a non-expiring credit rather than a refund.​

 

REFUND POLICY

In the event that you are not completely satisfied with your purchase of any service, including party packages, within 30 days from the date the service was performed, we will issue a full refund for the total cost of your order. Please note that expenses associated with the performers' or performers' time are excluded from the refund. This policy applies to valid reasons for dissatisfaction.

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