Terms & Conditions

These are the terms of use for your use of services or features on the sites owned and controlled or the services provided by The Cinderella Company. (“The Cinderella Company”), including but not limited to www.thecinderellacompany.com.

The Cinderella Company reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions from time to time at any time, without notice, and in its sole discretion. If The Cinderella Company decides to change these Terms and Conditions, The Cinderella Company will post a new version on the site and update the date set forth above. Any changes or modifications to these Terms and Conditions will be effective upon posting of the revisions. Your continued use of the sites following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cancel all scheduled services with The Cinderella Company and cease using the site. For this reason, you should frequently review these Terms and Conditions and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the site and The Cinderella Company services.

Waiver for The Cinderella Company Party Packages, Events, and Activities

I (the “Client”), on behalf of myself, owners and the parent/legal guardian of the child, knowingly and freely assume all such risk, both known and unknown, including those that may arise out of the negligence of other participants; and, I, for myself and the parent/legal guardian of the child, and our respective heirs, assigns, administrators, personal representatives, and next of kin, hereby release and hold harmless, The Cinderella Company, their affiliates, owners, shareholders, officers, members, agents, employees, other participants, and sponsoring agencies from and against any and all claims, injuries, liabilities or damages arising out of or related to our participation in any and all The Cinderella Company programs, activities, parties, and/or events.

I represent that I am the parent or legal guardian of the Child(ren) named in the booking page or I have obtained permission from the parent/legal guardian of the Child(ren) named on the booking page to execute this agreement on their behalf.
I acknowledge and understand that there are known and unknown risks associated with participation in The Cinderella Company activities and events, which include but are not limited to: fractures, scrapes, cuts, bumps, allergic reaction, paralysis, or death
I, for myself and the Child(ren) named, willingly assume the risks associated with participation and accept that there are also risks that may arise due to other children and adults at the The Cinderella Company event or activity which I also willingly assume. In addition, if I observe any hazard during our participation, I will bring it to the attention of The Cinderella Company employee or official immediately.
I agree that the Child(ren) named, and I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions as conditions for participation in any Cinderella Companies event or activity.
I, for myself, the Child(ren) named, our heirs, assigns, representatives, party guests, and next of kin agree that The Cinderella Company is not responsible or liable for any accidents or damages, staining of skin, clothing or hair, allergic reaction due to face paint or any other Cinderella Company supplies.
I acknowledge and understand that The Cinderella Company does not intend to violate any copyright laws, The Cinderella Company characters are not name brand copyrighted characters. I acknowledge and understand that The Cinderella Company does not represent any licensed character. If I want a licensed, copyrighted character, I will contact the company or copyright holders.
I agree that I will make best efforts to keep ambient noise levels low and to make distracting entertainment (including but not limited to bouncy castles) off-limits to children during the performance.
I agree that there will be no costumed character entertainers from companies other than The Cinderella Company at the event without prior written consent from The Cinderella Company.
I agree that any photographs or videos of the performer or any Cinderella Company property are for personal use only unless I receive written consent from The Cinderella Company. I will not sell or give videos or photographs to competitors.
I agree that I will not charge a fee of any kind to photograph, interact with, or see The Cinderella Company event, party, or performer unless I obtain written permission from The Cinderella Company.
I agree that I will abide by the The Cinderella Company time frame agreed to in my booking or rescheduled booking. I will not disrupt a performer’s start time or delay performer from leaving. If I decide during the event to have the performer stay for an additional half-hour, and that they are available, I will pay $60 for each additional 30 minutes and will be invoiced by The Cinderella Company at a later date.
I agree that I will supervise in the same room as the performer at all times and handle any disruptive guest’s behavior.
I agree that I will be responsible for any damage to costume (including but not limited to wigs, shoes, gowns, and accessories) caused by client or event attendees. I will avoid staining agents (including but not limited to foods and art supplies) before and during the performer’s time at the event.
I agree that will notify The Cinderella Company of any unusual traffic situations that may impact performer’s travel (e.g., parades, sporting events, road construction, etc.). I understand and acknowledge that failing to mention traffic conditions may result in tardiness. I agree that I will not hold The Cinderella Company responsible for tardiness caused by traffic conditions or any other factors outside the control of The Cinderella Company.
I agree to make sure that there is plenty of cool shade and iced water available for the performer during summer and hold all parties indoors during the winter.
I understand and acknowledge that The Cinderella Company reserves the right to change the performer for any reason including but not limited to performer illness, traveling or timing conflict, or performer no longer working with The Cinderella Company.
I understand that it is the responsibility of the client to give The Cinderella Company an accurate number of children invited, and to notify us if anything changes in writing. This includes both decreases and increases in numbers. Failure to notify us of additional children will result in the performer limiting the number of activities.
I understand and acknowledge that The Cinderella Company also has multiple costumes for many of its characters and any specific costume cannot be guaranteed.
I agree to submit any changes of the party in writing to info@thecinderellacompany.com.
I am not affiliated with a competitor of The Cinderella Company (including but not limited to owner, employee, or contractor of a competitor). I am not acting on behalf of a Cinderella Company competitor and will not use The Cinderella Company performance or correspondence to give any information, video, or photographs to a Cinderella Company competitor.
I, for myself, the Child(ren) named, our heirs, assigns, representatives, party guests, and next of kin agree to hold harmless, release, waive and indemnify the owner of The Cinderella Company, their predecessors, parent, subsidiaries and affiliates, officers, and employees from any and all injuries, liabilities or damages from participation, except for those arising from the gross negligence or willful misconduct of The Cinderella Company
I additionally agree to indemnify the independent owner of The Cinderella Company, their predecessors, parent, subsidiaries and affiliates, officers, and employees for any defense cost or expense arising from any and all claims, injuries, liabilities or damages arising from participation, except for those arising from the gross negligence or willful misconduct of The Cinderella Company.
I am of physical ability to participate and am legally competent to understand and complete this agreement. I hereby execute this agreement without coercion.
The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.
Any controversy, dispute, or claim arising out of or related to this Agreement, which the parties are unable to resolve by mutual agreement, shall be settled exclusively by submission by either party of the controversy, claim or dispute to binding arbitration; said arbitration to take place exclusively before a single arbitrator located within 25 miles of The Cinderella Company headquarters and in accordance with the rules of the American Arbitration Association then in effect.

The Cinderella Company does not intend to violate any copyright laws. Our characters are not name brand copyrighted characters. We only accept bookings from individuals who are aware that we do not represent any licensed character. If client wants a licensed, copyrighted character, client will contact the company or copyright holders.

ILLNESS/PERSONAL EMERGENCIES:

Our performers do get ill from time to time and family and personal emergencies do arise. If one of our performers falls ill, or an emergency situation beyond anyone’s control happens, The Cinderella Company agrees to do the following:

A. The client will be notified immediately

B. Our office will do its best to schedule another performer.(not all of our performers are singers. If a singing performer falls ill, we unfortunately cannot guarantee another singer).

C. If another TCC performer is unavailable, we will contact a minimum of 4 local companies on your behalf to replace our performer.

D. If no other company is available, TCC will have no choice but to cancel your event.

E. Your credit card will be refunded immediately.

CHILD ILLNESS: If your child falls ill the day of the event, we will not bill a cancellation fee but do our best to reschedule your event.

ON ROUTE EMERGENCY: Should our performer have an emergency on route to your event, you will be notified immediately. Depending on the severity of the emergency, Ex. car accident or car trouble, we may have no choice but to cancel your visit and your credit card will be refunded immediately.

CANCELLING & RESCHEDULING (POST COVID-19)

Rescheduling is permitted only up to 5 days before the event, and cancellations are permitted only up to 2 days before the event. If you cancel within 48 hours of ordering, you will receive a full refund. After 48 hours, you can be refunded all but $50 of your order. Cancellations less than 48 hours prior to the event will not be refunded.

CANCELLING & RESCHEDULING (DURING COVID-19)

Before you decide to book, please note that during this unprecedented time we need to make an adjustment to our policy regarding cancellations. While we are still taking reservations, If you book a character at this time we will only accept a $50 deposit. Please note that once this deposit is made, no refunds will be offered. Instead we will issue you a credit and allow you to reschedule your party anytime in the next year, up to the anniversary of your original date. This credit will expire and you will forfeit your deposit if you do not book within this time.

REFUND POLICY

If you are not 100% satisfied with your purchase of any service (including but not limited to party packages), within 30 days from the date the service was performed, we will refund the cost of your order minus the cost of the performer’s or performers’ time.