Frequently Asked Questions
What areas do you service?
We serve the following Counties in Northern California: Contra Costa, Alameda, Marin, San Joaquin, Sacramento, Sonoma, Napa, San Mateo, Solano and parts of Santa Clara.
Can I customize activities?
Although we try to meet our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify the activities that we currently provide, please let us know and we will do our best to accommodate you.
Is there a travel fee?
A $5 travel fee will be collected upon booking. Each performer has been designated to a specific geographical area and can travel up to 35 miles each way. Any performer that needs to travel outside of the 35 mile radius, a travel fee of .55 cents per mile will apply.
Can I request a specific performer?
Yes, you can. However, while we will take all performer requests into consideration, we cannot guarantee a specific performer due to circumstances beyond our control. We also reserve the right to change performers due to business considerations. Our goal is to provide the best possible experience for all of our clients so if your scheduled performer is not able to make it, we will do our best in replacing her with another performer.
Do you do birthdays at the park or outdoors?
Yes we do, however, not when the temperate exceeds 85 degrees or is soiled from a recent rain fall. At park parties, please make sure that there is plenty of cool shade for the performer since they are wearing heavy costumes. And the table and chairs for face painting must be protected by the shade of a tree or covered canopy at all times. The area must be grassy and free of thorny bushes, mud, or standing water. Any character wearing a mask, cannot do outdoor parties exceeding 70 degrees.
Could I request additional time?
Our performances are a minimum of 1 hours long and a maximum of 2 hours. It will cost $60 per additional half hour thereafter. When booking your performer, please let the coordinator know if you would like to have the entertainer stay for more than 2 hours so we can schedule accordingly.
What if I have to cancel? Update on Covid-19 Cancellation Policy
Before you decide to book, please note that during this unprecedented time we need to make an adjustment to our policy regarding cancellations. While we are still taking reservations, If you book a character at this time we will only accept a $50 deposit. Please note that once this deposit is made, no refunds will be offered. Instead we will issue you a credit and allow you to reschedule your party anytime in the next year, up to the anniversary of your original date. This credit will expire and you will forfeit your deposit if you do not book within this time.
How many children can you entertain?
In order to give each child, the attention they deserve, we suggest that you have up to 15 children per performer. If you plan on having more than 15 guests, we suggest you either hire another entertainer, add on additional time or eliminate a time-consuming activity such as face painting.
What forms of payment do you accept?
We accept all major credit cards, PayPal, Venmo. We cannot accept checks at this time.
How are you managing parties during COVID-19
Any visits in person must be with no more than 10 people, perferably from your own family. The performers will wear a mask and will be keeping at least 6' distance from the guests.
Should I tip my performer?
Our performers are students and although gratuity is not required, it is certainly appreciated. All gratutity given is theirs to keep. Clients usually tip around $20 - $100 depending on the circumstance.
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