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  • What areas do you service?
    We serve the following Counties in Northern California: Contra Costa, Alameda, Marin, San Joaquin, Sacramento, Sonoma, Napa, San Mateo, Solano and Santa Clara. We hope to be in Los Angeles soon.
  • Is there a travel fee?
    A $10 travel fee will be collected upon booking that will cover up to a 40 mile round trip. Each performer has been designated to a specific geographical area and can travel up to 20 miles each way. Any performer that needs to travel outside of the 20 mile radius, a travel fee of .585 cents per mile will apply. All travel is paid to the performer.
  • How will we know if our performer is more than 40 miles round trip from our venue?
    We charge travel fees for performers who will be traveling more than 40 miles round trip. If the total travel fee is over $10, we will inform the client either prior or within the confirmation. If a performer needs to be switched for one who lives further away, we will also notify the client of any changes in fees. Travel should not be more the $20 total. We strive to provide transparent pricing and clear communication about any additional costs associated with our entertainment services.
  • Can I customize activities?
    Although we try to meet our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify the activities that we currently provide, please let us know and we will do our best to accommodate you.
  • Can I request a specific performer?
    Yes, you can. However, while we will take all performer requests into consideration, we cannot guarantee a specific performer due to circumstances beyond our control. We also reserve the right to change performers due to business considerations. Our goal is to provide the best possible experience for all of our clients so if your scheduled performer is not able to make it, we will do our best in replacing her with another performer.
  • Could I request additional time?
    Our performances are a minimum of 1 hour. It will cost $60 per additional half hour thereafter. When booking your performer, please let the coordinator know if you would like to have the entertainer stay for more than 1 hour so we can schedule accordingly.
  • How long I should have the party for?
    If you want the time-consuming activities such as face painting, balloons and or glitter tattoos etc, our rule in figuring out how long to book a party for is go with the package that accommodates the number of kids you want to invite. If you just want interactive play with no face painting, balloons or glitter tattoos etc, I suggest going with the 1 hour package that can accommodate up to 15-20. If you need to add on an additional 30 minutes, it would be $60.
  • I don't yet know how many kids will be at the party. Is that something I can let you know at a later time when it's closer to the party? Is there a deadline to let you know?
    Our performers come equipped to entertain up to 20 children. It is OK if you do not know if your guest count will be 1 or 20 children. The performer makes a confirmation call to you a few days before the event and at that time you can confirm the number of kids.
  • Do you do birthdays at the park or outdoors?
    While we are open to hosting events, unfortunately, we are unable to facilitate any gatherings at Golden Gate Park in San Francisco due to parking constraints. Performer comfort is essential, and they may become uneasy if the temperature exceeds 80 degrees or if the area is damp from recent rainfall and below 65 degrees. To ensure the well-being of our performers, please ensure there is ample cool shade available, as they often wear heavy costumes. Tables and chairs designated for face painting must be shielded by the shade of a tree or a covered canopy at all times. The chosen location should feature a grassy area free of thorny bushes, mud, or standing water. For characters wearing masks, such as Spiderman, outdoor parties should not exceed 70 degrees.
  • How many children can you entertain?
    To ensure each child receives the attention they deserve, we recommend a maximum of 15 children per performer, regardless of the event duration. If your guest count exceeds 20, we recommend considering options such as hiring an additional entertainer, extending the duration, or omitting time-consuming activities like face painting. This ensures a quality experience for every child in attendance.
  • What is your Covid-19 Cancellation Policy
    COVID Safety Protocols: Current as of January 11, 2024 Our performers have received full vaccination. Most performers are comfortable performing with or without a mask, but for those who are not vaccinated, we kindly request the use of masks indoors. If you have any concerns or need further clarification, please feel free to discuss them when your performer contacts you for confirmation. In the event that either your guests or our performer is exposed to Covid within 14 days of your scheduled event, we will promptly notify you. We will make every effort to find a replacement from our team. Alternatively, we offer the option to issue you a credit, allowing you to reschedule your party within the next year, up to the anniversary of your original date. It's important to note that this credit will expire, and the deposit will be forfeited if you do not make a booking within this timeframe.
  • What forms of payment do you accept?
    We exclusively accept all major credit cards through our online payment system. Unfortunately, personal checks cannot be accommodated at this time. For the remaining balance, we kindly request payment in cash or through Venmo directly to the performer on the day of the event. This encompasses all expenses, including travel and gratuity. The performer will provide confirmation and further details about payment during their confirmation call.
  • Should I tip my performer?
    Our performers are primarily students, and while gratuity is not obligatory, it is genuinely valued. Any gratuities given go directly to the performers and are entirely theirs to keep. Clients typically tip around 20%, taking into account the circumstances.
  • What is your cancellation policy?
    If an order is canceled within the first 48 hours of placement, a complete refund will be processed. In the period following the initial 48 hours but preceding the event, a cancellation fee of $50 will be deducted from the total deposit. Regrettably, cancellations made less than 48 hours before the event will only qualify for a non-expiring credit rather than a refund.​
  • What is Artistry Activity?
    Artistry Activities consist of face painting, balloon twisting or glitter tattoos that you can add on to your 1 hour character visit. Artistry activities are at an additional cost depending on the number of guests you have between the ages 3-10. These activities take approximately 3 minutes per child and is usually offered after the initial 1 hour of entertainment. However, you can incorporate artistry activities at anytime during your event.
  • What is exactly included in the 1 hour
    An hour of entertainment with Fairytale Characters includes a meet and greet, story, singing, a magic trick, bubbles and/or ribbon dancing, photo time and the Happy Birthday serenade. If you are having a Superhero,/Action type character, they will do a meet/greet, story (depending on the interest), obstacle course, games, photo time and Happy Birthday serenade. For Mythical characters, meet and greet, story, bubbles and/or ribbon dancing, games and/or dancing, photo time and the Happy Birthday serenade. For Other characters, it depends on the character, but most do a meet and greet, story, bubbles and/or ribbon dancing, games and/or dancing, photo time and the Happy Birthday serenade. An obstacle course and games are included if you hire action characters such as Princess Peach. You can always ask the coordinator upon booking.
  • What personal information do we collect from the people that visit our website?
    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card
  • When do we collect information?
    We collect information from you when you register on our site, place an order or enter information on our site.
  • How do we use your information?
    We may use the information we collect from you when you register, make a purchase, respond to a survey, surf the website, or use certain other site features in the following ways: • To quickly process your transactions. • To send periodic emails regarding your order or other products and services.
  • How do we protect visitor information?
    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Currently, the website software we use are enabled with HTTPS, so are created with inbuilt SSL certification.
  • Do we use ‘cookies’?
    Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user’s preferences for future visits. • Keep track of advertisements. • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
  • Does our site allow third party behavioral tracking?
    It’s also important to note that we allow third party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.
  • Third Party Disclosure
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  • Google
    Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. We have implemented the following: • Remarketing with Google AdSense • Google Display Network Impression Reporting • Demographics and Interests Reporting We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
  • Opting Out
    Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
  • California Online Privacy Protection Act
    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above. Users will be notified of any privacy policy changes: On our Privacy Policy Page Users are able to change their personal information: • By emailing us • By calling us How does our site handle do not track signals? We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
  • Fair Information Practices
    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days We will notify the users via in site notification within 7 business days We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
  • CAN SPAM Act
    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process orders and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service. • A satisfaction survey at the end of the service To be accordance with CANSPAM we agree to the following: • NOT use false, or misleading subjects or email addresses • Identify the message as an advertisement in some reasonable way • Include the physical address of our business or site headquarters • Monitor third party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly • Allow users to unsubscribe by using the link at the bottom of each email If at any time you would like to unsubscribe from receiving future emails, you can • Follow the instructions at the bottom of each email.

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