Question 1

What areas do you service?

Accepted Answer

We serve the following Counties in Northern California: Contra Costa, Alameda, Marin, San Joaquin, Sacramento, Sonoma, Napa, San Mateo, Solano and Santa Clara. We hope to be in Los Angeles soon.

Question 2

Is there a travel fee?

Accepted Answer

Travel fees apply based on the round-trip distance from the performer’s location to the event address:
 • 0–10 miles → $10
 • 11–20 miles → $15
 • 21–40 miles → $20
 • 40+ miles → Additional fees may apply and will be quoted in advance
Bridge tolls and parking fees (if applicable) will be paid out to the performer after the event if not prepaid. These charges help cover the performer’s out-of-pocket travel expenses and ensure they arrive on time and prepared. If your event is in an area with limited parking, please advise us in advance to help prevent delays.

Question 3

How will we know if our performer is more than 40 miles round trip from our venue?

Accepted Answer

We charge travel fees for performers who will be traveling more than 40 miles round trip. If the total travel fee is over $15, we will inform the client either prior or within the confirmation. If a performer needs to be switched for one who lives further away, we will also notify the client of any changes in fees. Travel should not be more the $25 total. We strive to provide transparent pricing and clear communication about any additional costs associated with our entertainment services.

Question 4

Can I customize activities?

Accepted Answer

Although we try to meet our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify the activities that we currently provide, please let us know and we will do our best to accommodate you.

Question 5

Can I request a specific performer?

Accepted Answer

Yes, you can. However, while we will take all performer requests into consideration, we cannot guarantee a specific performer due to circumstances beyond our control. We also reserve the right to change performers due to business considerations. Our goal is to provide the best possible experience for all of our clients so if your scheduled performer is not able to make it, we will do our best in replacing her with another performer.

Question 6

Could I request additional time?

Accepted Answer

Our performances are a minimum of 1 hour.  It will cost $60 per additional half hour thereafter. When booking your performer, please let the coordinator know if you would like to have the entertainer stay for more than 1 hour so we can schedule accordingly.

Question 7

How long I should have the party for?

Accepted Answer

If you want the time-consuming activities such as face painting, balloons and or glitter tattoos etc, our rule in figuring out how long to book a party for is go with the package that accommodates the number of kids you want to invite.

If you just want interactive play with no face painting, balloons or glitter tattoos etc, I suggest going with the 1 hour package that can accommodate up to 15-20.

If you need to add on an additional 30 minutes, it would be $60.

Question 8

I don't yet know how many kids will be at the party.  Is that something I can let you know at a later time when it's closer to the party?  Is there a deadline to let you know?

Accepted Answer

Our performers come equipped to entertain up to 20 children. It is OK if you do not know if your guest count will be 1 or 20 children. The performer makes a confirmation call to you a few days before the event and at that time you can confirm the number of kids.

Question 9

Do you do birthdays at the park or outdoors?

Accepted Answer

While we are open to hosting events, unfortunately, we are unable to facilitate any gatherings at Golden Gate Park in San Francisco due to parking constraints.

Performer comfort is essential, and they may become uneasy if the temperature exceeds 80 degrees or if the area is damp from recent rainfall and below 65 degrees.

To ensure the well-being of our performers, please ensure there is ample cool shade available, as they often wear heavy costumes. Tables and chairs designated for face painting must be shielded by the shade of a tree or a covered canopy at all times.

The chosen location should feature a grassy area free of thorny bushes, mud, or standing water. For characters wearing masks, such as Spiderman, outdoor parties should not exceed 70 degrees.

Question 10

How many children can you entertain?

Accepted Answer

To ensure each child receives the attention they deserve, we recommend a maximum of 15 children per performer, regardless of the event duration. If your guest count exceeds 20, we recommend considering options such as hiring an additional entertainer, extending the duration, or omitting time-consuming activities like face painting. This ensures a quality experience for every child in attendance.

Question 11

What is your Covid-19 Cancellation Policy

Accepted Answer

COVID Safety Protocols: Current as of January 11, 2024

Our performers have received full vaccination. Most performers are comfortable performing with or without a mask, but for those who are not vaccinated, we kindly request the use of masks indoors. If you have any concerns or need further clarification, please feel free to discuss them when your performer contacts you for confirmation.

In the event that either your guests or our performer is exposed to Covid within 14 days of your scheduled event, we will promptly notify you. We will make every effort to find a replacement from our team. Alternatively, we offer the option to issue you a credit, allowing you to reschedule your party within the next year, up to the anniversary of your original date. It's important to note that this credit will expire, and the deposit will be forfeited if you do not make a booking within this timeframe.

Question 12

What forms of payment do you accept?

Accepted Answer

We exclusively accept all major credit cards through our online payment system. Unfortunately, personal checks cannot be accommodated at this time. For the remaining balance, we kindly request payment in cash or through Venmo directly to the performer on the day of the event. This encompasses all expenses, including travel and gratuity. The performer will provide confirmation and further details about payment during their confirmation call.

Question 13

Should I tip my performer?

Accepted Answer

Our performers are primarily students, and while gratuity is not obligatory, it is genuinely valued. Any gratuities given go directly to the performers and are entirely theirs to keep. Clients typically tip around 20%, taking into account the circumstances.

Question 14

What is your cancellation policy?

Accepted Answer

Upon receiving your deposit, we will secure your preferred time and date on the performer's schedule. In the event of a cancellation made 7 or more days prior to your scheduled event, 50% of the deposit will be non-refundable. Cancellations within 5 days of the event will result in the entire deposit being non-refundable. Should you wish to reschedule, the full deposit can be transferred to a new date, with a $50 rescheduling fee applicable. It's important to note that a portion of the retained deposit or rescheduling fee is allocated to the performer.

Question 15

What is Artistry Activity?

Accepted Answer

Artistry Activities consist of face painting, balloon twisting or glitter tattoos that you can add on to your 1 hour character visit. Artistry activities are at an additional cost depending on the number of guests you have between the ages 3-10. These activities take approximately 3 minutes per child and is usually offered after the initial 1 hour of entertainment. However, you can incorporate artistry activities at anytime during your event.

Question 16

What is exactly included in the 1 hour

Accepted Answer

An hour of entertainment with Fairytale Characters includes a meet and greet, story, singing, a magic trick, bubbles and/or ribbon dancing, photo time and the Happy Birthday serenade.

If you are having a Superhero,/Action type character, they will do a meet/greet, story (depending on the interest), obstacle course, games, photo time and Happy Birthday serenade.

For Mythical characters, meet and greet, story, bubbles and/or ribbon dancing, games and/or dancing, photo time and the Happy Birthday serenade.

For Other characters, it depends on the character, but most do a meet and greet, story, bubbles and/or ribbon dancing, games and/or dancing, photo time and the Happy Birthday serenade. An obstacle course and games are included if you hire action characters such as Princess Peach.

You can always ask the coordinator upon booking.

Entertainment Beyond Imagination