Question 1

What areas do you service?

Accepted Answer

We serve the following Counties in Northern California: Contra Costa, Alameda, Marin, San Joaquin, Sacramento, Sonoma, Napa, San Mateo, Solano and parts of Santa Clara. We hope to be in Los Angeles soon.

Question 2

Is there a travel fee?

Accepted Answer

A $10 travel fee will be collected upon booking that will cover up to a 40 mile RT. Each performer has been designated to a specific geographical area and can travel up to 20 miles each way. Any performer that needs to travel outside of the 20 mile radius, a travel fee of .585 cents per mile will apply. All travel is paid to the performer.

Question 3

How will we know if our performer is more than 40 miles RT from our venue?

Accepted Answer

I usually have a performer in mind when I respond to inquiries and know at that time if they will be traveling more than 40 miles. In that instance, I will inform the client of the total travel fee if it is over $10. If your performer needs to be switched to another one who lives further away, I will notify you of any changes in fees. Usually it is additional travel, which is commonly no more than $5 extra.

Question 4

Can I customize activities?

Accepted Answer

Although we try to meet our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify the activities that we currently provide, please let us know and we will do our best to accommodate you.

Question 5

Can I request a specific performer?

Accepted Answer

Yes, you can. However, while we will take all performer requests into consideration, we cannot guarantee a specific performer due to circumstances beyond our control. We also reserve the right to change performers due to business considerations. Our goal is to provide the best possible experience for all of our clients so if your scheduled performer is not able to make it, we will do our best in replacing her with another performer.

Question 6

Could I request additional time?

Accepted Answer

Our performances are a minimum of 1 hours long and a maximum of 2 hours. It will cost $60 per additional half hour thereafter. When booking your performer, please let the coordinator know if you would like to have the entertainer stay for more than 2 hours so we can schedule accordingly.

Question 7

How long I should have the party for?

Accepted Answer

If you want the time-consuming activities such as face painting, balloons and or glitter tattoos, our rule in figuring out how long to book a party for is go with the package that accommodates the number of kids you want to invite.  If you just want interactive play with no face painting, balloons or glitter tattoos, I suggest going with the 1 hour package that can accommodate up to 15-20.   If you need to add on an additional 30 minutes, it would be $60.

Question 8

I don't yet know how many kids will be at the party.  Is that something I can let you know at a later time when it's closer to the party?  Is there a deadline to let you know?

Accepted Answer

Our performers come equipped to entertain up to 20 children. It is OK if you do not know if your guest count will be 1 or 20 children. The performer makes a confirmation call to you a few days before the event and at that time you can confirm the number of kids.

Question 9

Do you do birthdays at the park or outdoors?

Accepted Answer

Yes we do, however, not when the temperate exceeds 85 degrees or is soiled from a recent rain fall. At park parties, please make sure that there is plenty of cool shade for the performer since they are wearing heavy costumes. And the table and chairs for face painting must be protected by the shade of a tree or covered canopy at all times. The area must be grassy and free of thorny bushes, mud, or standing water. Any character wearing a mask, cannot do outdoor parties exceeding 70 degrees.

Question 10

How many children can you entertain?

Accepted Answer

In order to give each child, the attention they deserve, we suggest that you have up to 15 children per performer regardless of the duration. If you plan on having more than 20 guests, we suggest you either hire another entertainer, add on additional time or eliminate a time-consuming activity such as face painting.

Question 11

What if I have to cancel? Update on Covid-19 Cancellation Policy

Accepted Answer

COVID Safety Protocols: Current as of Feb 15 2022   Our performers are fully vaccinated. Most performers are happy to perform with or without a mask, but we ask that anyone who is not vaccinated, wear a mask indoors. If you need to discuss this further, please communicate your concerns when your performer calls you to confirm.  If any of your guests or our performer is exposed to Covid 14 days or less prior to your event, we will inform you immediately and do our best to find a replacement in house. Or we can issue you a credit and allow you to reschedule your party anytime in the next year, up to the anniversary of your original date. This credit will expire and you will forfeit your deposit if you do not book within this time.

Question 12

What forms of payment do you accept?

Accepted Answer

For the deposit, we accept all major credit cards through PayPal merchant, Venmo and Zelle. We cannot accept personal checks at this time. For the balance, that is to be paid out in cash or Venmo to the performer the day of the event. This includes all travel and gratuity.

Question 13

Should I tip my performer?

Accepted Answer

Our performers are mainly students and although gratuity is not required, it is certainly appreciated. All gratuities given is theirs to keep. Clients usually tip around 20% depending on the circumstance.

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