PRIVACY POLICY

Last Updated: September 1, 2026

Cinderella Company ("Cinderella Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit thecinderellacompany.com, submit an inquiry, book an event, purchase a service, or otherwise communicate with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

First and last name
Email address
Telephone number
Mailing or event address
Event date, location, and event details
Child's first name and age or birthday information
Character and service preferences
Information provided through inquiry, booking, feedback, or other forms
Communications you send to Cinderella Company
Payment and transaction information

We request only information reasonably necessary to respond to inquiries, coordinate bookings, personalize services, process transactions, and provide our services.

PAYMENT INFORMATION

When you purchase services, payment information may be processed by third-party payment processors or financial institutions.

Cinderella Company does not necessarily receive or store your complete credit or debit card information when payment is processed through a third-party payment provider. Those providers process information according to their own privacy and security practices.

HOW WE USE YOUR INFORMATION

We may use information we collect to:

Respond to inquiries and availability requests
Process and manage reservations
Communicate regarding your event or service
Coordinate your event with the assigned performer
Personalize character interactions and services
Process payments and maintain transaction records
Provide customer service
Send booking confirmations, reminders, follow-up communications, and satisfaction surveys
Improve our website, services, and customer experience
Maintain appropriate business and accounting records
Protect against fraudulent or unauthorized activity
Comply with applicable legal obligations

We may also use your information for another purpose with your consent.

INFORMATION SHARED WITH PERFORMERS

When necessary to provide your booked service, Cinderella Company may share relevant booking information with your assigned performer.

This may include your name, contact information, event location, event details, child's first name and age, character requests, and other information necessary for the performer to prepare for and provide the appearance. Performers receive only information reasonably necessary to fulfill the booking.

SHARING INFORMATION WITH THIRD PARTIES

Cinderella Company does not sell or rent customer personal information.

We may share information with service providers that assist us with functions such as website hosting, email, scheduling, payment processing, forms, business administration, and other services necessary to operate Cinderella Company. These providers may access information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security obligations.

We may also disclose information when reasonably necessary to comply with law, legal process, protect our rights or property, prevent fraud or misuse, or protect the safety of Cinderella Company, our performers, clients, or others.

AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, certain information may be collected automatically, including your IP address, browser or device type, pages visited, referring website, approximate location, and information about how visitors interact with the website. We may use this information to operate the website, understand website traffic, troubleshoot problems, improve our services, and maintain website security.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, and improve the visitor experience. Some cookies may be provided by third-party services used on our website.

You can control or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website. Disabling certain cookies may affect the operation of some website features.

CHILDREN'S INFORMATION

Cinderella Company provides entertainment services for children's events; however, our website, inquiry forms, and booking services are intended for adults arranging services on behalf of children. We may receive limited information about a child from a parent, legal guardian, or other adult arranging an event, such as the child's first name, age, birthday, interests, or information necessary to personalize an appearance.

We do not knowingly request that children under 13 independently submit personal information through our website. If we learn that personal information has been submitted directly by a child under 13 without appropriate parental involvement or consent, we will take reasonable steps to delete the information when required. Parents or legal guardians may contact us with questions or requests concerning information relating to their child.

PHOTOGRAPHS & MEDIA

Clients and guests may take photographs or recordings during Cinderella Company appearances for their personal use.

Cinderella Company does not obtain permission to use identifiable photographs or videos of clients or children for advertising or promotional purposes solely through this Privacy Policy. When permission is required, promotional use will be subject to separate authorization or consent.

EMAIL & OTHER COMMUNICATIONS

We may contact you regarding inquiries, reservations, confirmations, event coordination, customer service, feedback, and other communications related to services you have requested. If you separately consent to receive promotional or marketing communications, you may opt out of those communications at any time. Opting out of promotional communications will not prevent us from sending communications necessary to administer an inquiry, reservation, payment, or other requested service.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, resolving disputes, enforcing agreements, and satisfying legal obligations. Information that is no longer reasonably necessary may be deleted or securely disposed of.

YOUR PRIVACY REQUESTS

You may contact Cinderella Company to request access to, correction of, or deletion of personal information we maintain about you.

Certain information may need to be retained when reasonably necessary to complete a transaction, maintain business or financial records, resolve disputes, prevent fraud, enforce agreements, or comply with applicable law. We may take reasonable steps to verify the identity of a person making a privacy request before providing, modifying, or deleting information.

DATA SECURITY

Cinderella Company takes reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Cinderella Company is not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the privacy policies of websites they visit.

CHANGES TO THIS PRIVACY POLICY

Cinderella Company may update this Privacy Policy periodically to reflect changes in our services, website practices, technology, or applicable laws. The current version will be posted on our website with the date it was last updated.

CONTACT US

Questions or requests concerning this Privacy Policy may be submitted to:

Cinderella Company
Email: cinderellacompanyevents@gmail.com