1 Hour
Character Entertainment
Cancellation Policy
TRAVEL FEE If the performer will be traveling more than 20 miles round trip from their home to your event location, a travel fee of $0.59 per mile may apply. This fee is paid directly to the performer at the time of the event. In addition, a $7 toll fee will apply if the performer must cross a toll bridge or highway to reach your location. RESERVATIONS Performers are assigned at the time of booking but may be subject to change based on scheduling needs. In the rare event a substitution is necessary, we guarantee your replacement performer will be equally trained and experienced. Any changes to your booking including character swaps, artistry choice or time adjustments, must be submitted no later than the Monday before your event. Requests made after this deadline may incur a $25 restocking fee. BACKUP PERFORMER In the event of an emergency, a backup performer may be sent. While we do our best to provide the originally booked character, substitutions may occur. If no suitable replacement is available, we will offer either a full refund or a complimentary future visit—whichever you prefer. CANCELLATION & RESCHEDULING Cancellations Within 2 Weeks of Booking → Full refund. Cancellations 7+ Days Before Event → $50 cancellation fee, remainder refunded. Cancellations 2-7 Days Before Event → 50% of deposit forfeited, remainder refunded. Cancellations Less Than 2 Days Before Event → Deposit is non-refundable but can be fully credited toward a future booking (no expiration). Rescheduling → Allowed up to 7 days before the event with a $50 rescheduling fee. Your full deposit will transfer to the new date.
Contact Details
Santa Clara, CA, USA
info@thecinderellacompany.com
Concord, CA, USA
info@thecinderellacompany.com
Walnut Creek, CA, USA
info@thecinderellacompany.com